We got a nice mention for Team Convoso in that tech hotbed, Woodland Hills, CA!
Business model: Convoso arms modern call centers with cloud-based software designed to boost contact rates and increase ROI. The technology helps outbound contact centers expand successful call volume through automation, avoiding excessive dialing by scheduling calls at alternating times. The company also uses alternative outreach channels like text messaging, email and ringless voicemail. Call centers use Convoso’s scripting to customize agent conversations with leads and guide communication through next steps.
Company background: Brothers Nima and Bobby Hakimi founded Convoso in 2006. As they told Built In LA last year, when the pair ran into limitations with the open-source software they’d used, they scrapped everything and developed their own from the ground up.