Overview of Convoso's Outbound Contact Center Software
The Power of Omnichannel Automation
Automate lead follow-up across voice, text, and email to dramatically boost contact rates while staying compliant.
Dial fewer leads and make more money with higher contact rates and smart outreach strategies. Convoso’s outbound dialer software boosts performance efficiency across the call center operation for higher ROI. Agents have more conversations and managers use intelligent real-time reporting on list performance and agent productivity to make critical decisions that drive profitability.
Calling
A variety of dialing modes — predictive, preview, progressive — and inbound calling capabilities provide the flexibility to streamline your operations. Learn More >
Customizable Email templates allow you to reach out to customers or prospects immediately. Once opened, a call can be instantly initiated. Learn More >
SMS
Text messages deliver a 98% open rate. Supplement voice calls or emails with an automated text or use an SMS campaign. Learn More >
Meet Our Powerful Team of Tools
to drive call center profitability.
Lead Efficiency
Agent Efficiency
Manager Efficiency
Lead Efficiency
Recycle / Redial Logic
Unlike other dialers, Convoso lets you set a custom redial attempt schedule with different gaps in time between redial attempts and based on the outcome of the call. Read More >
Robust Lead Management
Store, manage, and convert all of your leads in one single platform. Lead drips automatically manage lead movement from list to list and campaign to campaign. Identify promising leads and add them to targeted campaigns. Read More >
Real-time Insights into List ROI
Real time analytics show how your lists are performing. Now you can focus your resources only on those lists that are converting. Give your agents the best data to convert more leads faster.
Lead Follow-up Automation
Automate a schedule of communication at pre-determined intervals using multiple channels to increase contact rates and drive more inbound calls.
Customized Voicemail Drops
Automatically leave a series of personalized pre-recorded messages on voicemails based on relevant data, timing and contact history.
Tier 1 Telco Carriers
Achieve high connection rates with our exclusive use of top quality carriers — calls with valid numbers will be completed.
Caller ID Reputation Mgmt
We always gives clean, reputable caller IDs for your new and existing calling campaigns. We help implement effective strategies to dial responsibly so your caller IDs are less likely to get flagged. Read More >
Automate Dial Level Scheduling
Dial leads more effectively by scheduling your dial level with our easy, intuitive interface. Our power and predictive dialing systems automatically adapt throughout the day, raising and lowering dial level to maximize successful calls and lower your dropped call rate. Read More >
Follow-the-Sun Dialing
Contact leads at the time of day when they’ll be most responsive. Support compliance with TCPA and local telemarketing regulations with schedules customized for each state. Read More >
Agent Efficiency
Dynamic Guided Scripting
Reduce training time and streamline calls by customizing your scripts to automatically navigate agents through the conversation with personalized responses based on available data. Improve accuracy and conversions in transfers and sales. Read More >
Quick Disposition Functionality
Streamlining processes saves agent time and tedious effort so they can move quickly to the next call. Quick Dispo slashes wrap-up time by combining multiple functions into one click.
Superior Answering Machine Detection
Achieve greater accuracy in detecting voicemails so your agents aren’t wasting time on false negatives.
State / Skill-based Routing
Automatically route leads to agents according to state, language, demographics, or whatever criteria you need. Stay in compliance with state calling restrictions.
Broadcast Messaging
Create a positive environment for the team and motivate individual agents by sending out messages. Shoutouts, incentives, goals, policy reminders, etc.
Listen & Whisper
Guide agents to more conversions, handle escalations, coach new hires. Admins can listen in on calls, whisper guidance to agents, and jump in on conversations if needed.
Limit Agent Idle Time
Keep agents in an active calling rhythm. Set rules to add them back into the queue or log them off. Effectively manage agent time with tools like Wrapup Time Limit, Auto Logout, and the Agent Productivity Log.
Break Permission
Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].
Smart Inbound Routing
Maintain contact continuity by routing inbound calls back to the same agent who last talked to the lead.
Manager Efficiency
Dedicated Product Expert
Your assigned Customer Success Manager acts as your personal coach not only during onboarding, but whenever you need guidance to get the most out of Convoso’s dialer. Optimize your configuration with the help of our success team.
Powerful Reporting
Get intelligent insights into the performance of your agents, your dialer, and your leads. Build and manage campaigns with real-time and historical reports to inform your strategy. You can’t improve it if you don’t measure it.
Real-Time ROI by Lead Source
Make sure the right agents are focused on the right leads by analyzing your data with the right metrics. Quickly access the status of leads, list quality, and list sources. Try the Status Lead Penetration Report.
Power of Automation
Save time and money by streamlining call center processes. Automate tasks for your agents, your dialer, and your analytics. By automating delivery of reports, you’ll save time daily gathering analytics.
Highly Customizable Dashboards
Set up your dashboard to track KPIs critical for your call center. Pull data from all your reports and campaigns. Customize colors, design, and size. Read More >
Agent Monitor Screen
Monitor agent status and productivity. View vital campaign information such as dial level, drop rating, number of dialable leads, number of agents currently logged in, and where agent time is being lost.
Increase Profitability by Knowing Your True CPA
Determine your true cost per acquisition by pulling in total costs of agents, leads, and dialer into one report. Include revenue and you have a profit/loss statement for your lists to see which lists are profitable. Try the List Conversion Report.
Additional Features
That drive call center ROI
Multiple Dialing Modes
Predictive. Power. Preview. Smart algorithms select agents and dial numbers to maintain a calling rhythm. Reduce wait time, without compromising your drop rating. Build and track lead nurturing schemes or complex buying cycles. Read More >
TCPA Compliance Tools
We help you stay in compliance with effective dialing strategies, reputable caller IDs, and top tier telco companies. From call time rules to recordings and logs, our tools ensure compliance with TCPA guidelines across all communications channels. Read More >
Local Caller IDs
Our localization tool can increase your connection rate by up to 40%. Your agents can make more calls, speak for longer, and reach more people. Be local from anywhere. Read More >
Real-Time Automated Agent QA
Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].
Multi-Campaign Login
Sell multiple products and use multiple scripts without ever losing track. Reduce agent downtime by dialing multiple leads at once, then connect agents when the right prospect comes in. Read More >
Versatile Reporting Tools
Filter Data Points
- Conversion Reports
- Lead Reports
- Contact Rate Reports
- Custom Reports
- Agent Calls
- Scheduled Reports
Powerful 3rd-Party Integrations.
Request a Demo
Learn how you can maximize both compliance and productivity in your call center.
Think of Convoso as an extension of your team.
We provide a hands-on approach to get you up-and-running in no time.
