Overview of Convoso's Outbound Contact Center Software
The Power of Omnichannel Automation
Automate lead follow-up across voice, text, and email to dramatically boost contact rates while staying compliant.
Dial fewer leads and make more money with higher contact rates and smart outreach strategies. Convoso’s outbound dialer software boosts performance efficiency across the call center operation for higher ROI. Agents have more conversations and managers use intelligent real-time reporting on list performance and agent productivity to make critical decisions that drive profitability.
Meet Our Powerful Team of Tools
to drive call center profitability.
Real-time Insights into List ROI
Real time analytics show how your lists are performing. Now you can focus your resources only on those lists that are converting. Give your agents the best data to convert more leads faster.
Lead Follow-up Automation
Automate a schedule of communication at pre-determined intervals using multiple channels to increase contact rates and drive more inbound calls.
Customized Voicemail Drops
Automatically leave a series of personalized pre-recorded messages on voicemails based on relevant data, timing and contact history.
Tier 1 Telco Carriers
Achieve high connection rates with our exclusive use of top quality carriers — calls with valid numbers will be completed.
Dial leads more effectively by scheduling your dial level with our easy, intuitive interface. Our power and predictive dialing systems automatically adapt throughout the day, raising and lowering dial level to maximize successful calls and lower your dropped call rate. Read More >
Quick Disposition Functionality
Streamlining processes saves agent time and tedious effort so they can move quickly to the next call. Quick Dispo slashes wrap-up time by combining multiple functions into one click.
Superior Answering Machine Detection
Achieve greater accuracy in detecting voicemails so your agents aren’t wasting time on false negatives.
State / Skill-based Routing
Automatically route leads to agents according to state, language, demographics, or whatever criteria you need. Stay in compliance with state calling restrictions.
Create a positive environment for the team and motivate individual agents by sending out messages. Shoutouts, incentives, goals, policy reminders, etc.
Listen & Whisper
Guide agents to more conversions, handle escalations, coach new hires. Admins can listen in on calls, whisper guidance to agents, and jump in on conversations if needed.
Limit Agent Idle Time
Keep agents in an active calling rhythm. Set rules to add them back into the queue or log them off. Effectively manage agent time with tools like Wrapup Time Limit, Auto Logout, and the Agent Productivity Log.
Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].
Smart Inbound Routing
Maintain contact continuity by routing inbound calls back to the same agent who last talked to the lead.
Dedicated Product Expert
Your assigned Customer Success Manager acts as your personal coach not only during onboarding, but whenever you need guidance to get the most out of Convoso’s dialer. Optimize your configuration with the help of our success team.
Get intelligent insights into the performance of your agents, your dialer, and your leads. Build and manage campaigns with real-time and historical reports to inform your strategy. You can’t improve it if you don’t measure it.
Real-Time ROI by Lead Source
Make sure the right agents are focused on the right leads by analyzing your data with the right metrics. Quickly access the status of leads, list quality, and list sources. Try the Status Lead Penetration Report.
Power of Automation
Save time and money by streamlining call center processes. Automate tasks for your agents, your dialer, and your analytics. By automating delivery of reports, you’ll save time daily gathering analytics.
Agent Monitor Screen
Monitor agent status and productivity. View vital campaign information such as dial level, drop rating, number of dialable leads, number of agents currently logged in, and where agent time is being lost.
Increase Profitability by Knowing Your True CPA
Determine your true cost per acquisition by pulling in total costs of agents, leads, and dialer into one report. Include revenue and you have a profit/loss statement for your lists to see which lists are profitable. Try the List Conversion Report.
That drive call center ROI
Versatile Reporting Tools
Filter Data Points
Powerful 3rd-Party Integrations.
Request a Demo
Learn how you can maximize both compliance and productivity in your call center.
Think of Convoso as an extension of your team.
We provide a hands-on approach to get you up-and-running in no time.