Let’s face it…the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their operation runs effectively–while making sure many, sometimes hundreds, of their entry level employees are constantly having effective quality conversations with their customers. A task that is a lot easier said than done.

As technology continues to advance, call center terminology moves along with it. Meaning that it is too easy these days to fall behind on current trends in the call center industry. The quiz below will help you and your agents access how much you really know about the call center industry. See how well your agents know both inbound and outbound terminology for maximum blended call center success!