Frequently Asked Questions

FAQs

How does Convoso charge?

Convoso charges by seat and on a per minute basis. Convoso also offers unlimited plans. We work with each individual team to build a package that is best suited for your business needs and success.

Can Convoso replace my existing phone system?

Convoso provides a robust unified communications platform built for small to enterprise level contact center operations. We provide rapid deployment solutions that are equipped to easily replace even the most complex phone systems – with solutions that also help make the transition for your business as smooth and easy as possible.

Can I integrate my third party applications with Convoso?

Convoso is built on an open API which makes integrations quick and easy with any major 3rd party CRM or support/ticketing systems your business already uses.

How long does it take to deploy Convoso's Contact Center Software?

Convoso’s cloud-based system is quick and can be easily deployed within one business day. Now you can minimize hassle and start operating a fully functional contact center within hours.

Does Convoso charge an additional fee for new customer onboarding and set up?

Nope! Training and set up is in fact free of charge. We pride ourselves in making sure our customers are fully knowledgeable of our platform. We offer a complimentary training during the first few weeks to ensure you and your team are 100% comfortable and knowledgeable about the platform.

How reliable is Convoso’s Contact Center Platform?

Convoso’s system’s infrastructure has a seamless architecture with fully geo-redundant data centers guaranteeing your operation receives a 99.99% uptime of service.

How easy is it for my agent to get on the system?

Convoso’s ease of use is why so many are so fascinated to switch over to a browser based software to help operate their call center. All an agent needs is an internet connection to login to the system. Access the system at your best convenience–whether that be computer, tablet, or smartphone.

What are the system requirements for your software?

Convoso has no specific requirements for a system. Since Convoso is browser based no download is required to use the software. All you need is an internet connection, a working browser, and a headset.

Do you charge to store call recordings? How long do you store call recordings?

Convoso does not charge for storing call recordings. We typically hold call recordings for up to 30 days and have numerous delivery options available for you.

Do I need to provide my own carrier service? Do you offer carrier services?

Convoso customers routinely praise us for our top notch call quality. This is because we provide all our customers with tier 1 carriers, like AT&T, Verizon and L3 to ensure that they always have the best call quality every single time. With that, we offer local and toll free numbers to all our clients.

Have more questions?

Learn more about Convoso, and our industry-leading contact center platform today. Sign up for a free trial or demo of our product today, or call us for more information at: 1 (888) 512-2143