Top Video Content for Lead Gen & Outbound Call Centers from 2022

Convoso’s videos feature partners, customers, and experts who share their stories, strategies, and tips for lead generation and outbound contact centers. In 2022 we produced more videos than ever to bring increasingly accessible content to our audience.

Below are videos covering topics in these subject areas:

  • Compliance Tips and Best Practices
  • The Convoso Difference – topic series
  • What Convoso Customers Have To Say
  • Live Events and Webinars

 

Convoso Infographic download cta - 2023 Call Center Trends

 

 

Compliance Tips and Best Practices

Compliance – The Convoso Difference Series

Convoso’s call center compliance tools allow you to power outreach at scale with peace of mind. Convoso places the highest priority on supporting customer compliance by offering a suite of tools to help keep up with continually evolving regulations. Our easy-to-use list management and automation capabilities build processes into campaigns designed to be compliant by default and thereby minimize the risk of lawsuits.

 

 

How Convoso Helps Customers Have Compliance Peace of Mind

Outbound Call Center experts share how Convoso helps them maintain TCPA compliance with key tools such as caller ID reputation management customer support in an ever changing regulatory environment.

 

Compliance Update at the Lead Gen Roadshow in Miami

Lead generation compliance experts, Mac Murray and Shuster Founding Partner Michele Shuster, and Troutman Firm Co-Founder Puja Amin discuss the latest developments and what to look for in 2023, in a conversation with Lisa Leight, Convoso VP of Marketing.

 

 

Related Content

Most Popular 2022 Blog Articles for Outbound Contact Center Success

 

Heather Griffin talks Convoso and Compliance

Colossus Co-CEO and President Heather Griffin shares about how the Convoso solution helps you stay TCPA compliant.

 

New Florida Mini-TCPA Law Explained by Compliance Attorney Eric Troutman

In less than 20 minutes, compliance attorney Eric Troutman breaks down the July 2021 Florida bill in clear and simple terms. The new legislation has been dubbed a mini-TCPA as it gives teeth to existing Florida telemarketing laws. Convoso VP of Marketing Lisa Leight interviews Eric, who has established himself as a nationally recognized authority on TCPA litigation and compliance. Eric Troutman is a prominent class action defense lawyer and also answers to the self-titled role of Czar of TCPAWorld.

 

Washington State Mini-TCPA- Eric Troutman Reviews New Law

Decision-makers and stakeholders in sales and marketing have long had to worry about overnight changes in the realm of federal TCPA compliance and enforcement. But lately, it’s individual states who have been getting in on the action. The latest state to pass and enact its own mini-TCPA law: Washington, whose House Bill (H.B.) 1497 took effect on June 9, 2022. To get the skinny on this new law, Convoso’s Lisa Leight sat down with Eric J. Troutman, one of the country’s leading compliance experts and litigators. Watch their conversation in the video here—or read the transcript of their discussion below.

 

 

Related Content

Top Compliance News Stories of 2022 for Outbound Contact Centers

 

The Convoso Difference

Compliance – The Convoso Difference Series

Convoso’s call center compliance tools allow you to power outreach at scale with peace of mind. Convoso places the highest priority on supporting customer compliance by offering a suite of tools to help keep up with continually evolving regulations. Our easy-to-use list management and automation capabilities build processes into campaigns designed to be compliant by default and thereby to minimize the risk of lawsuits.

 

Contact Rates – The Convoso Difference Series

With intuitive management tools, call centers can immediately improve dialing efficiency. Convoso predictive dialers incorporate proprietary algorithms that respond in real time during the calling process, and help to strategize, implement, and adapt a calling plan for your campaign. Together, they maximize connectivity, lower unanswered calls, and boost contact rates.

 

ClearCallerID – The Convoso Difference Series

Businesses with outbound call center operations depend on reaching the people they dial. But the explosion of blocked calls and calls labeled as spam has created one of the biggest challenges ever for the outbound call center industry. Convoso ClearCallerID™ quickly identifies flagged and blocked phone numbers and tracks their impact via the tool’s monitoring dashboard. This information allows outbound call centers to take actions that ensure critical KPIs aren’t affected, such as contact rates.

 

 

What Convoso Customers Have To Say

Home Services Company Wins with Convoso

HomeCraft Gutter Protection increased their national outreach from 300 calls a day placed manually, to 30,000 a day with Convoso’s powerful predictive dialer. They experienced drastic improvements in lead efficiency and speed to lead, allowing them to contact and convert double the prospects. Contact rates were strongly improved with tools to effectively manage caller ID reputation and avoid spam flagging.

 

Colossus Co-CEO Heather Griffin on the benefits of a Convoso Partnership

Solar expert Heather Griffin shares how the partnership with Convoso impacted her business.

 

Increase in Contact Rates, Solar Conversions, and Agent Morale with Switch to Convoso

David Stodolak, President of Solar Direct Marketing, says you have to contact leads in order to convert them. He shares how the switch to Convoso has contributed to his company’s success.

 

“Convoso’s Platform has Solved a Variety of problems for us” Gabe Bletnitsky

Call Trader CEO Gabe Bletnitsky shares his thoughts on the Convoso platform, talking about its ease of use, DID metrics, and seamless integration. He also mentions experiencing improved contact rates with Convoso, as well as saving time through automation.

 

Tisa Daniels on Convoso “Making Those Connections Happen”

Tisa Daniels, Catalyst at C Squared Consulting, talks about how Convoso helpes their business drastically improve contact rates. Their goal is simple, connect to convert, and Convoso gets her team there.

 

From a Ford to a Mercedes – A Complete Transformation after Switching to Convoso

Watch Diego C., Digital Market Media Call Center Operations Manager, share about radical changes in agent efficiency, lowered wait times, and a significant increase in connection rates after switching to Convoso.

 

How Industry Experts Address Spam Flagging and Improve Contact Rates with Convoso’s ClearCallerID

Industry leaders in the Outbound Contact Center space all agree that Caller ID reputation is vital to their business. Hear how they use the tools within Convoso to better manage DIDs, address spam flagging, and increase their contact rates while still keeping compliant.

 

Industry Leaders Explain Why Convoso is their Dialer of Choice

Hear from industry veterans and experts who choose Convoso for their Outbound Dialer, citing increased contact rates and conversions, easily manageable DIDs and stellar customer service.

 

Why Outbound Call Center Leaders Choose Convoso

Convoso customers identify why Convoso has been a game changer for their outbound sales and lead generation companies. They praise the outbound dialer for helping their call centers reach more leads.

 

Custom Reports Help Customer Track Call Center Performance

Call Center Operations Manager at Digital Market Media, Diego, shares how they benefit from daily use of the many analytics tools within the Convoso platform.

 

 

How Convoso Helps Customers Have Compliance Peace of Mind

Outbound Call Center experts share how Convoso helps them maintain TCPA compliance with key tools such as caller ID reputation management customer support in an ever changing regulatory environment.

 

Increase Sales & Growth: How Call Centers Using Convoso Help Your Business Thrive 

In this video, Industry leaders talk about their experiences using Convoso, and how the platform leads to more wins for the sales team, more adaptability for scale, and more efficiency in your call center.

 

 

Events and Webinars

The LeadGen Regional Roadshow | Talks & Tequila

Convoso’s inaugural LeadGen Regional Roadshow took place in sunny Marina Del Rey! This invitation-only event brought together call center executives and lead gen industry leaders for knowledge sharing & networking followed by an expert guided tequila tasting and dinner soirée. Companies in the lead gen space met to share best practices, discuss technical questions, and get inspired by the latest innovations.

 

Convoso LeadGen Regional Roadshow – Southeast

Convoso brought together partners and customers for another content intensive LeadGen Regional Roadshow, this time in Miami, Florida. The day included expert presentations on compliance and DID management, dialer strategies, an Inc. 5000 panel, networking, and breakout sessions to share contact center best practices.

 

Convoso Rocks LeadsCon 2022 with Austin Powers

Take a tour around LeadsCon 2022 with Convoso and Austin Powers! We talk to Jeremy Roetting and Eric Slater from Insurance Pipeline, and catch up with Nicole Sallens of Balto Software. We also hear from our CEO and Co-Founder Nima Hakimi, who led the panel “Questions You Should Be Asking Your Dialer Manager”.

 

Inc 5000 Panel at the Lead Gen Roadshow in Miami

Hear from Inc. 5000 winners. David Stodlak of Solar Direct Marketing & Connecting the Dots, along with What If Media SVp Penny Lee discuss their success with Nima Hakimi, CEO at Convoso.

Compliance Update at the Lead Gen Roadshow in Miami

Lead generation compliance experts, Mac Murray and Shuster Founding Partner Michele Shuster, and Troutman Firm Co-Founder Puja Amin discuss the latest developments and what to look for in 2023, in a conversation with Lisa Leight, Convoso VP of Marketing.

 

Unlock the Full Potential of Your Solar Leads

In this Webinar Convoso CEO Nima Hakimi talks to Heather Griffin, Co-CEO & President of Colossus about the current landscape of the Solar industry, including which regulations to keep an eye on, the small number of potential customers, and commercial vs. residential opportunities. They continue with a discussion of tools to keep you competitive, and how to be smart with acquiring and working your leads in the solar space with a detailed breakdown of the customer journey.

 

How My Contact Center Wins: Best Practices For A Successful Outbound Operation

In this Webinar guest David Stodolak, President of Solar Direct Marketing talks to Convoso CEO Nima Hakimi about what makes for a successful Outbound Call Center, including getting high quality leads, working from a good script, and maintaining a practice of quality assurance. Tips on assessing your “type” of Call Center are also discussed. Later, they take questions from attendees.

New Florida Mini-TCPA Law Explained by Compliance Attorney Eric Troutman

In less than 20 minutes, compliance attorney Eric Troutman breaks down the July 2021 Florida bill in clear and simple terms. The new legislation has been dubbed a mini-TCPA as it gives teeth to existing Florida telemarketing laws. Convoso VP of Marketing Lisa Leight interviews Eric, who has established himself as a nationally recognized authority on TCPA litigation and compliance. Eric Troutman is a prominent class action defense lawyer and also answers to the self-titled role of Czar of TCPAWorld.

 

Washington State Mini-TCPA- Eric Troutman Reviews New Law

Decision-makers and stakeholders in sales and marketing have long had to worry about overnight changes in the realm of federal TCPA compliance and enforcement. But lately, it’s individual states who have been getting in on the action. The latest state to pass and enact its own mini-TCPA law: Washington, whose House Bill (H.B.) 1497 took effect on June 9, 2022. To get the skinny on this new law, Convoso’s Lisa Leight sat down with Eric J. Troutman, one of the country’s leading compliance experts and litigators. Watch their conversation in the video here—or read the transcript of their discussion below.

 

 

See our Most Popular 2022 Blog Articles for Outbound Contact Center Success

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