The whole company is abuzz with excitement about new initiatives for this year. The leadership team at Convoso has set out an ambitious plan to grow the success of every department and drive greater benefits for our customers in 2021.
So, as we kick off the new year, we asked our fearless leaders: What are you looking forward to the most in 2021 for Convoso?
Nima Hakimi, CEO & Co-founder
“We ended 2020 reaching new heights as a company in every sense of the word. From the number of customers and revenue to a complete executive leadership team and increased headcount in every department. I am extremely excited for the year ahead as we continue to serve our customers with innovative product development, which will not only solve today’s problems, but also those of the future. 2021 will be a transformative year for Convoso and I can’t wait to share what we have in store for you!”
Bobby Hakimi, CPO & Co-founder
“Becoming an industry leader in IVA and integrating into more platforms like Salesforce and other similar CRMs to give access to the amazing functionality we have that many Fortune 500 competitors do not. Also having the chance to reshape call centers in the new age of AI and automation. We’ll continue being a leader in having the best answering machine detection and predictive dialer algorithm.”
Meg Mananian, VP of Operations
“2020, what a year! Adversity breeds change and our company, our team, our culture pivoted, focused and went full force through 2020. Despite all the odds we grew and kept growing. Our team’s vision and potential is limitless this year and I am beyond excited to contribute to that growth. Let’s go all out in 2021!”
Tom Smart, VP of Sales
“Being part of building a new leadership team within Convoso during 2020, was incredibly rewarding. I look forward to continuing our journey together, as we elevate and lead our respective teams. Our unified company, armed with our company vision, deep talent pool, and collective experience, will help grow and shape our industry. For sales, I am most excited to ignite our Sales Engine and expand into new markets with the best solutions available.”
Marin Sarbulescu, VP of Engineering
“The Engineering organization is going to have a blast in 2021. There are too many exciting initiatives to list here but growing the team, expanding the technology stack, improving the efficiency and increasing the productivity are a few that come to mind. We are looking forward to building an amazing team that delivers innovative solutions that will keep Convoso at the front of the pack.”
Lisa Leight, VP of Marketing
“Marketing is full steam ahead in 2021! I’m excited to launch new initiatives that continue to support our powerful solution such as account based marketing to drive sales growth and the growth of larger accounts. I’m looking forward to expansion into new markets as well, relaunching our expanded and improved Intelligent Virtual Agent [IVA] which is sure to be a hallmark event. It is truly an honor to work for such a powerful and high quality solution and customer support team and I can’t wait to continue to share our story in 2021.”
Phi Lee, Chief Architect
“2020 demonstrated that we could surpass all odds – with the right people, the right mindset and the right attitude. What I am truly excited about is being on the forefront of research and development of new innovative solutions that will expand our technological arsenal and continually provide high-quality, robust, and scalable solutions to our customers. Here’s to starting 2021 off on the right foot!”
Dennis Esguerra, VP of Customer Success
“Being new to Convoso, I’ve learned that our customer success and support teams are truly dedicated to ensuring the overall success of our clients. In 2021, we will transform our dedication into all out customer obsession! We are super excited to strengthen our customer relationships, train our install base for success, optimize configurations, and maximize the overall value of our offerings. Get ready Convosonians, fasten your seatbelts and enjoy the ride!”
We’re honored and thrilled to begin the year awarded by Built In for 2021 Best Places to Work. Go #teamconvoso !!!
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