Outbound Contact Center Software

The Top 5 ½ Reasons Why Your Cost Per Acquisition Is Too High and How to Lower It – Workshop Recap & Video

For many call centers, there’s a simple way to assess performance: with a quick look at Cost Per Acquisition (CPA). However, for as important as that single metric is for

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Omnichannel Solutions Improve Call Center Contact Rates: 2022 Trends for Lead Generation and Sales

As our connected devices have led us to communicate in ever more diverse ways, it’s become fairly standard for outbound call centers to provide omnichannel solutions that meet consumers wherever

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Q and A with call center expert Heather Griffin

Improving Outbound Call Center Productivity and Efficiency – Q&A with Call Center Expert Heather Griffin

Outbound contact center expert Heather Griffin knows how to dive into a call center’s operations and determine where and how they can become more productive and profitable. Her extensive experience

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