Business success is often centered around the customer experience. Companies driving growth need to meet rising consumer expectations, engaging prospects and customers across all channels and at scale. Of course, …
What is a BPO Call Center? Everything You Need to Know Read More »
Call center agents are at the core of any customer-facing organization. Their ability to perform can make or break your company’s growth and success. But performance doesn’t all come down …
Coaching Call Center Agents in 2024: Effective Techniques and Feedback Examples Read More »
Decision-makers for outbound contact centers look ahead to sharpen their competitive edge so they can thrive and grow. We’ve put together this summary of the most important industry trends that …
2024 Contact Center Trends: Adapt, Compete, and Scale Your Operation This Year Read More »
The labor market has undergone a monumental shift over the past few years. Driven by the effects of the pandemic, many workers – and call centers – have gone remote. Attracting similar …
Renewing the Focus on Call Center Agent Engagement: 2024 Trends Read More »
In the lead gen and sales industry, efficiency is the name of the game. To keep pace in a competitive (and heavily regulated) environment, outbound contact centers need to make …
Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends Read More »
Delivering a successful sales pitch or top-notch service over the phone is no simple achievement. Holding effective sales conversations is part art, part science. And even the most naturally talented …
Call Whisper: What It Is and Why Your Call Center Agents Need It Read More »
Convoso is in the business of helping companies grow by reaching more leads, faster. When we get to chat with customers experiencing dramatic improvements to productivity and revenue after switching …
Between Scam Likely call labeling and disappointing contact rates, costly agent turnover and growing restrictions of TCPA compliance, today’s contact center leaders have more than their fair share of things …
“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
As a sales manager or call center leader, it’s your job to get the best out of your agents. You need to motivate, persuade, and lead your agents to drive …
Call Center Incentive Ideas: How to Build an Incentive Program that Powers Performance Read More »
It’s no secret that many call center agents are stressed. According to a study of the industry, as many as 74% of contact center agents are at risk of burnout. …
Call Center Agent Stress: Techniques & Tips to Handle Stress & Overcome Anxiety Read More »
[Updated October 2023] Whether it’s inbound, outbound, or blended work, call center life is known for its fast pace and intensity. But when does pressure on the phones become a …
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »
Convoso is a leading CCaaS contact center software provider for sales and lead generation teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to foster customer growth while supporting adherence to regulatory standards. Its omnichannel capabilities include conversational AI game-changer Voso.ai to scale sales and revenue further.
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