Why Call Center Learning Management Systems Are Ineffective [Infographic]

        Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center software solutions has allowed for…

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Benefits of Using a Gamified Lms for Your Call Center (Part 2)

As seen in, Why Your Call Center Learning Management System is ineffective (Part 1), call center managers are doing themselves no favor in the training process by using unengaging and…

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Why Your Call Center Learning Management System Is Ineffective (Part 1)

According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to high turnover volume. In the same report– a…

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