Call Center Connection Rate vs Contact Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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How RMC Used Software to Increase Its Contact Center Conversions by 75%

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%.  …

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The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run…

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5 Reasons Why Call Center AI Will Enhance, Not Replace Agents

As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter the medium…instant solutions…

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How the Definitions of SaaS, PaaS, and IaaS Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services.

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How Today’s Customer Support Technology Raised Customer Expectations

Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drastically proven to improve efficiency, increase productivity, and help serve customers faster,…

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10 Inbound Features Your Call Center Needs Today

Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your inbound team has become…

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Top 15 Inbound Call Center KPIs

Today, more than ever, running an inbound call center is all about data and metrics– and not just any inbound metrics, but the right ones. However, with so much focus…

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Stepping Up the TechDay Game! TechDay LA 2016 Recap

LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete…

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