Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….

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Remote Call Center Increases Contact Rate by 300% and Doubles Agents After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…

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Why You are Being Ghosted by Your Leads

Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication…

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Call Center Connection Rate vs Contact Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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Measure Your Call Center’s Lead Efficiency With These 3 KPI’s

Is your outbound call center spending too much time qualifying leads?

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The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run…

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How to Navigate the World of Telemarketing Compliance

Our Two-Part Webinar Series in Partnership with Mac Murray & Shuster LLP

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How to Successfully Run A Full-Scale Call Center in 2019

On the surface, call centers haven’t changed much over the last few decades. They still serve essentially the same purpose — to act as a customer service center, a sales…

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5 Reasons Why Call Center AI Will Enhance, Not Replace Agents

As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter the medium…instant solutions…

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Why You Need To Swap Your On-Premise Call Center Software for A Cloud-Based Call Center Software, Today

A decade ago, no self-respecting call center director would dream of using anything that even remotely resembled a cloud-based software solution. If the software and hardware weren’t in your contact…

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[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Building a call center culture that breeds motivated and empowered agents is a lot easier said than done. With so much at stake in every customer interaction, call center managers…

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Call Center Terminology: How Much Do You Really Know?

Let’s face it…the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their operation runs effectively–while making…

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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a…

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Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%.  

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What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get….

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