Cold Calling Scripts That Get Results

Outbound call centers convert more leads when their agents know the right thing to say at the right time.   Let’s face it. If you’re cold calling, you’re coming up…

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[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Building a call center culture that breeds motivated and empowered agents is a lot easier said than done. With so much at stake in every customer interaction, call center managers…

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Video: How to Motivate Your Millennial Call Center Agents

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do…

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