Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Boost Dialing Productivity by Asking Your Dialer Manager the Right Questions

If you’re running a lead gen or outbound sales operation, your bottom line is always going to be top-of-mind. But to get your ROI where it needs to be, you

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10 Ways to Handle Angry Prospects and Win Over Difficult Customers

“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how do you handle

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