Today, more than ever, running an inbound call center is all about data and metrics. And not just any inbound metrics, but the right ones. Without the correct measurements and …
Top 15 Inbound Call Center KPIs and Customer Service Metrics Read More »
Convoso is a leading CCaaS contact center software provider for sales and lead generation teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to foster customer growth while supporting adherence to regulatory standards. Its omnichannel capabilities include conversational AI game-changer Voso.ai to scale sales and revenue further.
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