#1 Automated Predictive Inbound, Outbound, & Blended Dialer Software

Boost your Contact Rate by 300%

Hover over each of our intelligent outbound dialing modes to learn how it can make your agents more productive and increase your conversion rate:

  • Predictive Dialing

    What is Predictive Dialing

    Intelligent outbound dialing mode: This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone. It will automatically decrease or increase the number of simultaneous calls based on the percent of dropped calls you want to maintain (example: if you set it to 3% it will make less calls if you have dropped 3% of your calls already). This method is used mostly to call consumers.

  • Power Dialing

    What is Power Dialing

    Intelligent outbound dialing mode: This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone however, unlike the Predictive dialing mode, this mode will not increase or decrease the number of simultaneous calls if you have a certain dropped percentage. This method is used mostly to call consumers.

  • Preview Dialing

    What is Preview Dialing

    Intelligent outbound dialing mode: This is a manual way for the agent to make calls. This mode will allow for the agent to pull up a customer’s record on their screen and requires the agent to click a button to place the call. This method is used mostly to call businesses because the agent wants to do a certain amount of research before they place the call.

  • Progressive Dialing

    What is Progressive Dialing

    Intelligent outbound dialing mode: This mode allows agents to pull up customer records prior to placing a call, however, unlike the Preview Dialing mode, this mode will automatically make the call after a predefined number of seconds/minutes.

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How to improve your call center operation

benefit

Make More Calls

Our cloud-based call center software system provides complete flexibility and control over the volume and pace of your outbound dialing campaigns. Our automated dialer system allows you to triple the number of total calls placed and double the rate of contacts you make with qualified customers.

Maximize Agent Productivity

Eliminate time your agents waste by dialing and waiting for answered calls. Ensure your agents always stay productive by only connecting agents to calls that are answered by a live prospect, filtering out no-answers and busy signals. Predict when your agents are available and send answered calls directly to those open agents.

Increase Conversions

Our all-in-one system provides all the tools your call center operation needs to maximize your conversion rate. Empower your agents to deliver personalized and quality service usng our CTI screen-pop, dynamic and guided scripts, and a gamified learning management system (LMS).

Why Clients Choose Convoso

  • “The growth of Iconic is directly related to Convoso’s abilities to support what we do.”

    Brett Jacobson, Vice President of Operations, Iconic Partners

  • “2 -The growth of Iconic is directly related to Convoso’s abilities to support what we do.”

    Brett Jacobson, Vice President of Operations, Iconic Partners

  • “3 -The growth of Iconic is directly related to Convoso’s abilities to support what we do.”

    Brett Jacobson, Vice President of Operations, Iconic Partners